About my experience

The AGIP (Government Revenue Agency of Buenos Aires) project aimed to develop an application that would allow both agents and end users to fully manage all their responsibilities as citizens of the Autonomous City of Buenos Aires.

This project emerged during the pandemic, which created an urgent need to digitize many processes that had previously been handled analogously. The challenge was to create a platform that was always accessible to both AGIP agents and citizens. América Virtual was the consulting firm responsible for executing the project. The team consisted of two UX designers, three developers, two functional analysts, and a project manager.

The design process began with interviews with AGIP agents, complemented by visits to their offices. This allowed us to gain a deep understanding of their working environment and context, providing valuable insights on how to approach the interface design. With the information gathered from the interviews and office visits, we began the design process, working iteratively on small features that gradually increased in complexity.

All design decisions were first validated internally with the team and then with the client, who provided feedback to refine and improve the elements according to their needs. As the project progressed and we accumulated various features, we decided to create a design system. This system ensured visual and functional consistency across all platforms. Scalability and accessibility were key pillars, speeding up the work between design and development and ensuring that the platform, as a public service, was accessible to everyone. During the last six months, I assumed the role of sole designer, leading the entire process from the discovery of new features to the final handoff to the development team.

In this portfolio case study, I showcase screens of the design system we created, along with small user flows for the end user.

While I’m unable to showcase everything publicly due to confidentiality, I have a broader range of work and features that I’ve designed stored locally. These reflect my comprehensive involvement in shaping the product and refining its functionality to better serve its users.